Communication in Large Companies
A lot of employees, separation of duties, many directions… This is all, of course, cool, but often in such companies internal communication suffers. Just imagine when the company is small, 5-10 people, everyone sees each other. They sit in the same room, they know who is responsible for what, what deadlines they have, and all this can be discussed at lunchtime over tea. We see transparency and clarity. And when the company grows, has already expanded to several offices throughout the city, someone does work remotely from home. In this case there are already few who are aware of the work and problems of a friend.
This can be one of the main causes of serious problems in the organization’s work. Portland digital agency tells what they are.
Unnecessary Repetition of Duties
Due to the fact that employee A does not know what his colleague B is doing in another office, he can perform the same function as colleague A. 0% efficiency – 100% loss of time and resources.
Occasional Pitfalls in Responsibilities
For the same reason of ignorance, employee A will think that, for example, his colleague B has already contacted the partner. The same colleague B will think that his colleague A has contacted the partner. So “holes” are formed, a week will pass, and it will turn out that no one contacted the partner. Awkward, unprofessional and, again, 0% effective.
“I don’t Know Who to Turn to”
When a company is large, with 100+ employees, not everyone will know which of the 150 people in the office is responsible for, for example, the office. Just imagine how an employee will rush around the office for several days and look for a person who will order him a notebook or a stapler.
“Why am I Doing This”
Without connecting meetings of the entire company with employees, teambuildings and other general events the employee will simply lose the meaning of his work. He will not know why he is performing a certain duty. Loss, burnout and lack of motivation to get out of bed in the morning.
You can continue this list of “failures” for hours. But we are here to solve them and show you how you can build the right communication between employees, increasing the efficiency of the entire company.
7 Cool Features for Good Communication
1. Developing feedback
Not sure if everyone wants to celebrate March 8 in the mountains or if everyone likes the new motivation system? Build competent feedback! It clearly gives an understanding of how comfortable the working conditions are, what problems exist in the company, what the employees lack for effective work. Our feedback is built steadily once every 1-2 months using a questionnaire. The management hears everyone and does not leave anyone unattended. For example, not so long ago, our HR manager had personal conversations with each employee. He wrote out all the shortcomings, questions and wishes in the work, and then transferred all the information to the CEO. Our director quickly filmed a video and answered the most frequently asked questions of employees and took into account many wishes. So, not a single issue is left aside and is instantly resolved.
2. We Increase Employee Engagement
To increase employee engagement, you can use a single internal portal or social network with useful resources. In our case, there are 2 such tools.
- Telegram channel: a single group in the telegram, which unites absolutely every employee – from the CEO to the intern. All news about meetings, events, notifications of new posts in the corporate Instagram account, congratulations on the holidays, meeting new members, as well as achievements are published here.
- Instagram account: the corporate page of the entire holding, but also open to new people from outside. Here we share useful life hacks about marketing and pharmaceuticals, praise active employees. We can share cool events within the holding, conduct interactive activities and meet new team members.
3. Putting Everyone Together for Good Communication
It is very important to sum up the results of a particular period in work. So that everyone knows about it, not just the management, repeat the mission of the company and remember why each employee contributes. Every six months, our holding organizes large-scale meetings. Absolutely everyone is invited there, summing up the results, visually sharing all the numbers, discussing the positive and negative aspects of the work. All departments of the companies are preparing for such an event: reports, results, figures and facts in the work of departments. Also, it is accompanied by amenities such as a buffet table, interactive activities, games and communication. No framework, no strict director-subordinate – just a pleasant friendly atmosphere and summing up.
4. We Organize Game-nights for Communication
A cool feature of our advertising creative agency, who have taken it as a tradition to arrange a night of games at the end of each month. At the beginning, a drawing of lots is held, which determines which of the employees this time organizes the event and pumps their organizational skills. Each game-night is dedicated to a theme and is accompanied by board and interactive games, storytelling, goodies and films. We even have a saying “Nothing brings together like game-night!”.
5. Smoothing the Technical Side
Technological interaction within the framework of business processes and projects is an important component of communications. In our holding, it is valid for all Bitrix24. This tool helps the leader to build effective work in his team. The CRM system helps us in sales analytics, building funnels, maintaining a customer base and much more. We have a sacred check-point rule. Each employee creates his own plan for the day every morning, and closes the completed tasks in the evening. Group tasks (projects) are also created, where it is easiest to communicate with each other and transfer tasks.
6. Personal Meetings Have not Been Canceled
As practice shows, the model of relationships in the organization “boss-subordinate” does not always work as it should. In our holding, the general director is always opened to absolutely every employee and always welcome him in her office over a cup of coffee. In a friendly atmosphere we can discuss what worries or she listens to new ideas. She even holds the so-called “Coffee with Anna”, during which she talks to an employee at lunch on any topic not related to work. This is the “buddy and interlocutor” model built by our CEO and his team.
7. Don’t Forget about Updates!
A very cool and interesting section “update” operates within the framework of our telegram channel, where each employee talks about a sore subject. We already have discussions on burnout, stress, responsibility issues and more in our archive. Here our employees discover something new about each other, learn interesting facts. For example, few people knew that the head of the sales department loves to cross-stitch, and some even love to arrange camping in the mountains. At the end of each update, the employee passes the “baton” to a colleague and everyone is looking forward to his personal story.
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